1. #1
    Unregistered

    Alcatel OT 980 shows 'starting download' but does nothing

    I have started facing this issue from last week. I don't know the real cause but my device i.e Alcatel OT 980 doesn't allow me to download any Application from the Play Store. It never flashes any error message as well which is making the problem worst as well. When i click on the download option of any application, the device shows "starting download" but doesn't actually download the application. Is there any fix for this?

  2. #2
    jazzy.panesar jazzy.panesar is on a distinguished road
    Join Date
    Apr 2013
    Posts
    453

    Re: Alcatel OT 980 shows 'starting download' but does nothing

    DEAR FRIEND

    May be this is due to the cache memory or the internet problem of the device. So follow some
    easy steps to remove cache memory of apps:
    1 Open app drawer
    2 Then tap on settings
    3 Now select application option
    4 Then select manage app option
    5 After that tap on all tab
    6 Then scroll to play store
    7 Tap on that
    8 Then select clear data and clear cache option
    9 Now try to download the apps

    hope this will help you

  3. #3
    sumitnath sumitnath is on a distinguished road
    Join Date
    Jan 2013
    Posts
    1,919

    Re: Alcatel OT 980 shows 'starting download' but does nothing

    Hi friends....

    Alcatel OT 980 shows 'starting download' but does nothing


    Follow the steps below--

    -->Open the home page from the device.

    -->Check the internet connection ,

    -->if low then use the faster internet connection like 3G for better service.

    -->Check the data balance of the internet .

    -->Remove the cache data & cookies from the system.

    -->Scan the device by the antivirus.

    -->Need some space for the SD card & internal memory.

    -->If require then reset the wireless & network setting .

    -->Also reset the all setting of the device.

    -->Finally solve the matter.


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