1. #1
    Unregistered

    Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Whatsapp messenger on my Samsung Galaxy SIII canít receive or send messages through 3G network. But, it does work perfectly via Wi-Fi network. What are the steps needed to be taken for avoiding this anomaly on android phone?

  2. #2
    ohmniox ohmniox is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Are you sure you are connected to a mobile network and 3g data is enabled ? If yes then Its a whatsapp application glitch. First backup your whatsapp messages via its setting menu, then uninstall it and reinstall the latest version from the Play Store. This will surely help you out.

  3. #3
    anikrish anikrish is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Hi,
    The problem with the Whatsapp application can be due to your 3G connection that the 3G connection might not be functioning properly and such that the device might have some problem with connecting to the network so please make sure that this 3G connection is working properly try changing the APN for your internet connection by opening "Settings" from the application drawer and then select the option as "Wireless & Networks" there you will find an option as APN and change it according to network settings. If that is not the problem then Uninstall the Whatsapp applications and Install it again so that the problem will be solved.
    Hope this Helps.

  4. #4
    psdiamond20 psdiamond20 is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Hello Guest,
    Please ensure that you are subscribed to a reliable 3G plan on your network operator. The problem is that 3G network you are using has issue like signal problem and poor network coverage. Just get the service activated and you will be able to access WhatsApp easily! Thank You.

  5. #5
    rockindeepak rockindeepak is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Heyy

    i dont think their is any problem with whatsapp as it works with wifi network.

    May be your 3g network has some problem. Just check if you can browse any sites through the 3g data connection.

    Just try these things it might help:

    1)restart your phone

    2)uninstall the app , install it and try again

    Thank you

  6. #6
    Shubham

    Same problem wid me.. Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it

    Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it from play store..and even factory reset. still its not working.it works fine on wifi.kindly help me..reply me on "shubhamrakhecha007@gmail.com"

    Thank u !!

  7. #7
    Unregistered

    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Even I have the Same problem with my Samsung glaxy note 2.over WiFi Network its working fine but with Packed dataconnection, it does nothing.

    my packed data connection is working fine for other application but not for whatSapp.If someone else has the same problem could they please suggest what to do...

    p.s. I have installed Whatsapp and have restarted my phone many times.

  8. #8
    tumd

    Re: Same problem wid me.. Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it

    I am also on BSNL Network and facing the same problem not only with whatsapp but also with viber, gtalk, nimbuzz etc. they all work fine in wi-fi but not on 3G. Did you find any solution? I am using Xperia P..


    Quote Originally Posted by Shubham View Post
    Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it from play store..and even factory reset. still its not working.it works fine on wifi.kindly help me..reply me on "shubhamrakhecha007@gmail.com"

    Thank u !!

  9. #9
    Unregistered

    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    I am also facing the same problem with whatsapp,viber,gtalk,nimbuzz etc. They al work fine on wifi but not on 3G. I am using bsnl 3G. I checked the speed of my connection thru speedtest.net app. The download speed came to be 792kbps but upload speed was 0/could not be found out.

    Still I am not sure whether its the problem of whatsapp, network or android. I am using Xperia P with android 4.0
    People are also facing this problem in blackberry, samsung and nokia lumia.

    Please help...

  10. #10
    Android_master Android_master is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Hello friend,
    There may be some software regarding issue to must have to reset your phone and then try again.

    Remember, by performing a reset, all your data- settings, messages, apps, etc would be deleted.
    So backup up anything important.

    Follow these steps:
    - Go to 'Settings'.
    - Privacy.
    - 'Factory Data Reset'.
    - Fill in your id and password and confirm.
    - You can choose whether to delete SD card data or not.

    After the process is complete, your device would return to its out-of-the-box state or to its factory settings.

    Regards!

  11. #11
    teedee

    Re: Same problem wid me.. Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it

    I was also facing the same problem...use bsnlnet APN for whatsapp, viber fb msngr, gtalk etc. and bsnlive APN for browsing. This will solve the problem




    Quote Originally Posted by Shubham View Post
    Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it from play store..and even factory reset. still its not working.it works fine on wifi.kindly help me..reply me on "shubhamrakhecha007@gmail.com"

    Thank u !!

  12. #12
    Unregistered

    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    @teedee..Thanks.. that worked out.. u n also try using bsnlive for whatsapp. Working smooth..

  13. #13
    aarav aarav is on a distinguished road
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    Unhappy Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Hey frnz..m using vodafone 3g but cant use any application like whtsapp gtalk etc. Me net is working fine..i can open and download anything but cant use these application....can someone plz help me out...I did un install whtsapp 5 times but still....in wifi it is wrking but nt in datapack....my phone is samsung note ll....

  14. #14
    Unregistered

    Post

    when u select bsnl live whatsapp doesnt work or any other app like hike not work. bt if u select bsnl net which is in network setting only these applications work, no other internet connectivity works. If u find other solution pls mail me at balbudhebhushan.4@gmail.com

  15. #15
    Unregistered

    Re: Same problem wid me.. Cannot use Whatsapp android app on Sony xperia sl through BSNL network, though my net is working fine for all apllication . i had reinstall it 3-4 times..updating it

    ]I was also facing the same problem...use bsnlnet APN for whatsapp, viber fb msngr, gtalk etc. and bsnlive APN for browsing. This will solve the problem[/QUOTE]

  16. #16
    saurabh1599

    Smile Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    I was also facing the same issue wherein whatsapp was working fine over WiFi but not working on the data packet plan. This is how i solved it:

    1. I have a vodafone connection. Go to settings->Wireless and network(more settings)->Mobile Network->access point names
    2. Change the access [point from Vodafone live to vodafone mobile connect. This should work. Worked for me.

    Folks using other connections can try the same thing w.rt their carriers and try and change the access points. Hope this helps.

  17. #17
    tanveersandhu tanveersandhu is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network



    My dear friend.

    First of all make sure that you have enabled the 3g data plan on your Samsung Galaxy S3.

    If so, then you will have to uninstall Whats app messenger.

    Now after uninstalling you can reinstall it from the Google Play.

    How it works this time.

    Regards
    tanveersandhu

  18. #18
    AASHISH SAINI AASHISH SAINI is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    My dear friend your problem is a very peculiar one.Though there seems to be not much that i can do about it.But however i would like to suggest you to do the following steps that i am suggesting to you.First of all you should go to the Wireless and network settings of your phone and then you should tap on Mobile networks option and after that you should try to change the access point that you are using for your 3g connection.Also i would like to suggest you that you should go to the app settings and then go to the Whatsapp and then enable the data access for this app for all connections.This are the things that can help you.
    whatsapplogo_031600043220_640x360.jpg
    Good luck!!!

  19. #19
    Theking Theking is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    my dear friend

    Is you cannot use whatsapp android app in samsung galaxy s3:
    to fix this issue just factory reset your devices


    1# first tap Settings option from menu
    2# from there tap to Privacy
    3# now select Factory Data Reset
    4# then tap to confirm the reset
    5# now it reset your setting newly


    hope this information help you

  20. #20
    Unregistered

    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Quote Originally Posted by saurabh1599 View Post
    I was also facing the same issue wherein whatsapp was working fine over WiFi but not working on the data packet plan. This is how i solved it:

    1. I have a vodafone connection. Go to settings->Wireless and network(more settings)->Mobile Network->access point names
    2. Change the access [point from Vodafone live to vodafone mobile connect. This should work. Worked for me.

    Folks using other connections can try the same thing w.rt their carriers and try and change the access points. Hope this helps.
    Thanks Saurabh, it worked for me....................... Thanks so much

  21. #21
    Rishab goyal Rishab goyal is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    Hello sir.

    I think that you are facing the current problem is due to the fact that Whatapp become crashed so my suggestion to you is that you are delete the current whatapps and download the new from the apple store.

    Whatsapp-application.jpg

    1. First of all turn on your device

    2. then go to the main menu

    3. Now go to the Android market

    4. Now search the whatsapp

    5. Then tap on the download

    6. After that install in your device

    7. Now restart your device and enjoy the whatsapp

    ALL THE BEST

    THANK YOU



  22. #22
    royal king royal king is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    hello...

    firstly make sure that you are connected to the 3G network...
    and your 3G network is working properly..
    and if also the same problem persist than..
    you should uninstall the application..
    and again download it the latest version available from play store..
    and install it on your device..
    and then before using the application just reboot your device once..
    hope you got it..


    thanks..

  23. #23
    Shubhojeet Shubhojeet is on a distinguished road
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    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    *Firstly check that your internet connection is activated in your device or not.
    *Go to settings then select Wireless and networks settings.
    *Then go to mobile network and tick mark on Use packet data.
    *And then open your whatsapp and send or receive message.
    * If you still facing same problem then re-install your Whatsapp from Google play store.
    * And also scan your device with good antivirus.

  24. #24
    Unregistered

    Re: Cannot use Whatsapp android app on Samsung Galaxy SIII through 3G network

    this is firm soulution to the problem.
    i did lot of workout on net but nowhere i found.

    so finally,

    first u finish whatever data pack u r using.
    once it finishes,recharge with a 3g plan for your 3g card.

    then set your access point to bsnlnet.
    evrything will work.
    i had same problem over 2 months.bsnl live cannot be used for whats app and other such apps.

    so use bsnl net,always recharge a 3g data plan and enjoy both the internet surfing and downloads.

    I had the problem of whats app working on bsnl net and other apps such as browser not working on bsnlnet.and whats app not working on bsnllive but other apps such as browser and firefox working on bsnllive

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