Recently I am facing this issue with my Sony Xperia Neo V Android mobile with the latest ICS version. I am able play the media files and when I try to increase the volume I am not able to hear anything. Why this is happening? Have anyone faced the same issue? Can you tell me how to overcome this problem? Do I have to go for a replace? If so can you tell me the steps to follow for climbing my warranty?
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Hello Guest,
It is likely to be a manufacturing defect. Yes, you need to undergo replacement. But please be informed that warranty can be claimed only in cases where the fault is by the company and not if you happen to cause damage to it, otherwise or accidentally. To claim warranty, Visit the nearest Sony Ericsson Service Centre along with the bill and Warranty Card you received at the time of purchasing the phone. You will be told the complete procedure there and the formalities too. After that you will receive a new Handset within a few days. Thank you. All the Best.
This seems to be an Hardware defect..
ergo you can not do anything.. you should get it checked at the nearby Service center..
they should fix the problem..
if they can't.. then get a replacement..
Hello
I think is a damage of your headset or defect in audio drivers in it , go for Samsung customer care service and clime your waranty ask for replacement of headphones they will check and if it is necessary to replace then it will replace if an small mistake in that headphone they will set it and give it to you .
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