1. #1
    Unregistered

    How to reconnect to my old Google play?

    I try to connect but it show me ( Error retrieving information from server.[HR-01]). This is the error message which prevents me to open Google Play Store.What should I do to fix this issue?

  2. #2
    armantamboli armantamboli is on a distinguished road
    Join Date
    Aug 2012
    Location
    i am from bhilawadi,sangli, maharashtra
    Posts
    556

    Re: How to reconnect to my old Google play?

    first try to clear data and cache of google play app.

    To clear data and cache follow steps below.
    1)go to settings.
    2)open "apps" option
    3)select "ALL" tab.
    4)select app google play.
    5)and tap on option clear data and cache.

    now try to login to your account.if till it giving error message then there is problem in server you have to create new account.

    posted by,
    arman.

  3. #3
    Theking Theking is on a distinguished road
    Join Date
    Oct 2012
    Posts
    683

    Re: How to reconnect to my old Google play?

    Dear user it is very simple way to reconnect to your old google play, you just need to clear data and cache of google play. just follow the step. tap to setting option first , then tap to apps in the list. now select all apps and tab it. then select google play and tap to clear data and cache. now try to connect into google play

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