Recently My Samsung pocket android phone had some software issues that the phone will Go to the sleep mode and remain in that condition for 5 minutes. With that problem I need to get it fixed but I have photos and other files that I want to take off to back-up so I don't lose them but I can't access them on my Computer. Is there any way you can help me Backup the files. Thanks.
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Hello
Sorry you wont get back that pics, if they are saved in sd card then it possible but in phone memory it wont possible because your phone will reset by that service men when resting process done all data will be erased in phone memory because you have to load software . There is one way if your mobile is damage due to hardware then no data will be erased but the issue is software problem so . we cant help friend sorry.
Hi,
In order to access the files in your computer you can either use a Memory card of you can use a Card reader to separately save them. Also please note that the media files that are stored in your device are always stored in the Memory card so there is no need to worry about the files that are saved. In order to format the phone you should backup all the files using certain applications such as Titanium Backup and also you can backup your Messages using the applications by name "Sms Backup and Restore" and if you want your contacts to be backed Up select the option as to sync your contacts in "Settings->Accounts& Sync" select the required account and then select the option as to sync your contacts with the Google Account.
Hope this Helps.
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