1. #1
    Unregistered

    Kies cannot access backup made before factory reset and firmware upgrade on Motorola XT800

    Before I upgraded my Motorola XT800 firmware, I did a factory reset. Before I did a factory reset, I saved my contacts, and also I did a backup because I realized that it would back a few other handy things, one of which was some memo's I had made. Well, I did the factory reset, upgraded my firmware and when I went to look for restore backup in Kies, it does not exist. I can see the file but all it allows me to do is delete it. Anybody knows how to access the backup file?

  2. #2
    Android_master Android_master is on a distinguished road
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    Re: Kies cannot access backup made before factory reset and firmware upgrade on Motorola XT800

    Hello friend,
    There may be some software regarding issue to must have to rset your phone and then try again.

    Remember, by performing a reset, all your data- settings, messages, apps, etc would be deleted.
    So backup up anything important.

    Follow these steps:
    - Go to 'Settings'.
    - Privacy.
    - 'Factory Data Reset'.
    - Fill in your id and password and confirm.
    - You can choose whether to delete SD card data or not.

    After the process is complete, your device would return to its out-of-the-box state or to its factory settings.

    Regards!

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