1. #1
    Unregistered

    Menu Button Not working in Samsung Galaxy Y

    Hi, i have been using Samsung Galaxy Y for the past 6 months. I have been facing some issues in my android phone. The MENU button of phone is not responding well. other buttons are working fine. Even Applications are working fine. Due to which, it is very tough for me use my phone. Is there any way, i could fix it or Do i need to go to the Service Centre?

  2. #2
    Nebula Nebula is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Some of the devices will come out in the Market with some manufacturing Defects, Samsung too vulnerable to this. I would advise you to Reset the Device, that will plainly solve all the associated issues in the Mobile. But before doing that you have to make sure that you have taken back up of all the data in the Mobile.

    If factory reset does not solve the problem then nothing can change the issue. So better first reset and then think about servicing the Mobile. All the Best.

  3. #3
    Bond Bond is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    I think you said the applications are not working well along with menu button in your phone. I think the applications are not being supported by your phone properly. Download and use applications that your phone supports. If your phone is not supporting the apps, even though it is able then, it must be software problem. Take your mobile to any reliable service centre and tell them about your issue update your phone's software there. And the menu button may be damaged. Repair it at service centre. They will replace the button with new one. That's it:-)

  4. #4
    ananth990 ananth990 is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    I dont know whether your button is not working from the day you brought it.If it is so then the problem is the phone.I think the circuit under that button has failed so the button is not in connection with the phone.Please do check that first.Hope this could help you.

  5. #5
    psdiamond20 psdiamond20 is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hello Guest,
    This seems to be a manufacturing default, so you can easily undergo replacement as per the terms and conditions covered under the Warranty Certificate. Just go to the nearest Samsung Service Centre along with the copy of your bill and original warranty card. You will definitely get a new handset in few days, then you can Enjoy your Android experience without having to compromise on the button response. Thank You. Hope this helps.

  6. #6
    tyson tyson is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Dear,

    Here you are facing a problem is a Hardware fault.
    For Any kind of Hardware fault and defect, user have to contact a Authorised Service center of Respective COmpany.
    In your case, you should go for Samsung care.
    As your device is still in warrenty period , they will sort out your problme for free.

    Pleasure to help you...!!

  7. #7
    shashank1221 shashank1221 is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hello friend

    IT is an hardware problem only go for Samsung customer care service , because your mobile in warranty period only the service will be free of cost . Go for service center is the best option to clear your problem .

  8. #8
    rockindeepak rockindeepak is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hello

    Yes better hurry up and get your phone repaired from a service center. You brought a new phone and it has 1 year warranty.

    If you are facing problem then replace it or get it repaired while it is under warranty.

    It clear that it is a hardware problem , i think the key is damaged . Before it gets completely damaged change it

    Thank you

  9. #9
    toshiro toshiro is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    This seems to be a Manufacturing defect.. but you also should be handling these delicate devices with care..
    You may have pressed the key too hard.. this will also cause it to respond not so well..
    well anyways you should get it checked at service center..
    to be able to use the device problem free..

  10. #10
    anikrish anikrish is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hi,
    The problem with the menu button not working can be solved only by taking the phone to a Authorized service center also please make sure that you have removed all the root access or any custom ROM that has been installed as installing them might void your warranty.
    Hope this Helps.

  11. #11
    anikrish anikrish is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hi,
    The problem with the menu button not working can be solved only by taking the phone to a Authorized service center also please make sure that you have removed all the root access or any custom ROM that has been installed as installing them might void your warranty.
    Hope this Helps.

  12. #12
    jai_jagannath jai_jagannath is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    There are certain devices which have some manufacturing defects but it will be solved to some extend by doing factory reset. But for this you need to make back up of all the data stored in your device. Or there may be an issue that only the circuit under the menu button is damaged. so by factory reset the problem may be solved. If problem is not solved by factory reset then you have to go for a servicing of your device in the nearest authorized service station of Samsung.

    Thank You....

  13. #13
    jyotirmoy jyotirmoy is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    yes,you certainly need to go to service center as its under warranty.they would perhaps re-install the software or may its a maufacturing defect.they would definitely replace it.ok.good luck.

  14. #14
    Android_master Android_master is on a distinguished road
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    Re: Menu Button Not working in Samsung Galaxy Y

    Hello friend,
    There may be some software regarding issue to must have to rset your phone and then try again.

    Remember, by performing a reset, all your data- settings, messages, apps, etc would be deleted.
    So backup up anything important.

    Follow these steps:
    - Go to 'Settings'.
    - Privacy.
    - 'Factory Data Reset'.
    - Fill in your id and password and confirm.
    - You can choose whether to delete SD card data or not.

    After the process is complete, your device would return to its out-of-the-box state or to its factory settings.

    Regards!

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