1. #1
    Unregistered

    Not able to open Google android Play Store on Sony Xperia U

    For the past few weeks, I am not able to open the Google android Play Store app on my Sony Xperia U. I can view only a loading circle on the screen while trying for that. How to resolve this loading issue?

  2. #2
    AndroidExpert AndroidExpert is on a distinguished road
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    Aug 2011
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    3,547

    Re: Not able to open Google android Play Store on Sony Xperia U

    To resolve this issue, force close the Google Play Store and delete the current data in it. For that, first press the ‘Home’ key and get into the ‘Settings’ app. Then, tap the ‘Application Settings’ option available on the screen. Hit the ‘Manage Applications’ option for making any changes with the app. As you can view only some apps after tapping on this option, press the ‘All’ option to list all the applications installed into your phone. Locate ‘Google Play Store’ app afterwards and then force close it by tapping the corresponding option. After that, hit the ‘Clear data’ option to erase all data and check whether it is possible to open the Google Play Store now.

  3. #3
    psdiamond20 psdiamond20 is on a distinguished road
    Join Date
    Aug 2012
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    573

    Re: Not able to open Google android Play Store on Sony Xperia U

    Hello Guest,
    This can happen due to poor internet connectivity or due to the data usage in it. You can try to Force Close the play store app and clear the data. If the app still does not work, it means something is wrong with the internet. Just move to an area where there is full signal and try again. I am sure that it would work now. But if you still experience problems, then it is better to go to the Sony Ericsson Service Centre and get the issue resolved once and for all. Thank You. Hope this info would be useful to you. :-)

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