1. #1
    Unregistered

    Is it possible to replace a Sony Xperia phone with broken screen working on Android platform?

    The newly purchased Sony Xperia phone’s screen broke when it fell down accidently. The phone is within the guarantee period. Can I replace this phone with a new one?

  2. #2
    satya praveen satya praveen is on a distinguished road
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    Oct 2012
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    Re: Is it possible to replace a Sony Xperia phone with broken screen working on Android platform?

    Hello friend,



    I think your phone wont be replaced until and unless it gets damaged to such an extent that it can'e be repaired .As far as your problem is considered your phone can be repaired by taking some cost i.e., by replacing the glass or screen of your screen because you had broken it with your hands k. So approach your service center of sony and make your phone get repaired k.

    All the best ................

  3. #3
    saroj saroj is on a distinguished road
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    Re: Is it possible to replace a Sony Xperia phone with broken screen working on Android platform?

    hello friendyou are not permitted to replace it.as the all electronic appliances come under guarantee til the period from purchase to warranty period.warranty apply only in standard case likenot workinghangingsoftware and hardware problembut it is not applying on physical damage.so you can visit the service center but you will be charged inly screen not any service.thanks

  4. #4
    shiv2801 shiv2801 is on a distinguished road
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    Re: Is it possible to replace a Sony Xperia phone with broken screen working on Android platform?

    No Dear...

    There is no replacement on physical damage.
    If your device is under period and any kind of physical damage comes on the device, then warranty gets over immediately and you need to pay for that.

    However, as you broke down the screen, so you need to pay for this,
    Service center won't give any warranty or guaranty but yes, when you get the new display, you will get one year warranty on that again.

    So take care next time.
    Thank You...

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