Samsung Galaxy showing error during a Music Play after Call

I i am using samsung galaxy s3.. I have problem saying unable to play during call after the call has been ended..I am not able to play music nor able to play videos... can any one help me with this please...

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Hi,
The problem with your device might be due to the fact that the application is misbehaving in order to get rid of that issue you have to open the application drawer and then select the "Settings" application after selecting that you have to select "Applications" there you will be able to find an application called as Music player select that and clear the data and then reboot the phone do the same for your video player and see to that the problem is solved, if the problem is still persistent then take the phone to a Service center and get the issue resolved.
Hope this helps.

Dear friend

may be the software is corrupted
so you need to reset the device
so follow some steps
1 go to the settings
2 then tap on privacy
3 after that tap on reset factory data
4 then wait for some time
5 now change the settings according to you
6 after that check the error

hope this will help you