1. #1
    Unregistered

    unable to install apps from google play store from my laptop

    hi,

    i have updated my htc sensation xe from ginger bread to ics yesterday. After that i am able to download apps from google play only via my mobile. when i try to download apps from my laptop it shows that my mobile is not compatible. the google play store is not identifying my mobile. when i connect play store app in my mobile i am able to access & download the apps but when i try to update or install new app by signing into google account on my laptop or any other desktop it shows that my mobile doesnt support & it shows for all the apps present in the play store.

    kindly help me in this.

  2. #2
    anikrish anikrish is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    Make sure that the details are provided properly in your phone in the Play store application. Also see that the Website from the computer is properly accessed and logged in. If the problem persists then wipe data for the play store application which can be done by navigating to settings->applications->all applications and then select the play store application clear data and cache this reset the application and then you will be able to properly update the applications.
    Hope this Helps.

  3. #3
    pankaj26 pankaj26 is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    the key aspect here is that the browser you're using its better to use firefox than any other browser like chrome or ie. Because firefox is more flexible and secured for these kind of operations ... And also clear all the cookies and cache in the browser . Always try to connect your device to pc never prefer usb hubs because they may slow down the process....
    If still continues then make soft reset in your mobile...
    All the best....

  4. #4
    mithu ashi mithu ashi is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    Check that in the Play Store app, you must have entered the correct details.
    Check for the internet connection also.
    Use secure browsers to install the app.
    If still issue persists then remove the data from Google play store & reset the app.
    Then try to do the installation.
    This might fix the issue.

  5. #5
    royal king royal king is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    hello..

    you should firstly check the play store app.
    you have entered the correct details or not..
    you should check the internet connection also..
    or you should use the 3G or wifi..connection for that..
    you should once upgrade the version of the browser you are using..
    and if also the problem persist then uninstall the google play app and then gain re install that app..
    and just reboot the device once before using it..
    i hope you got it.

    thanks..

  6. #6
    Rishab goyal Rishab goyal is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    Hello sir............

    You have just clear the cache of Google play store after that your problem will be solved::::::::::>>>>>>

    For this you have simply follow some of the steps:::::::::::::>>>>>>

    ==> First of all go to the home screen

    ==> Then go to the setting

    ==> Then tap on the apps setting

    ==> Then tap on the manage apps

    ==> Then tap on the Google play

    ==> Then tap on the menu option

    ==> Then clear the cache and cookies

    ==> After some time then restart your device

    All the best

    Thank you

  7. #7
    Shubhojeet Shubhojeet is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    Just uninstall your Google play store apps and install it again on your device.
    Also check your internet connection use 3G or WiFi service for fast internet connection.
    Also clean caches from Google play store settings.
    And scan your device with good antivrus.

  8. #8
    sumitnath sumitnath is on a distinguished road
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    Re: unable to install apps from google play store from my laptop

    Hi friends...

    unable to install apps from Google play store from my laptop


    follow the steps below--

    -->open the home page from the device.

    -->click the menu option.

    -->use the faster connection.

    -->clear the cache data & files from the system.

    -->scan the device by the antivirus.

    -->now uninstall the Google play store.

    -->download & reinstall the latest version.

    -->now also reset the all setting .

    -->finally solve the matter.


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