1. #1
    Unregistered

    Unable to make outgoing calls on Sony Ericsson Xperia Ray even though text messaging works properly

    After inserting SIM card on my Sony Ericsson Xperia Ray, I am not able to make a call on it even though it possible to send or receive text messages. Whenever I try to press on a call button, it will get back to home screen itself. Why it is so?

  2. #2
    tyson tyson is on a distinguished road
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    Apr 2012
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    1,607

    Re: Unable to make outgoing calls on Sony Ericsson Xperia Ray even though text messaging works properly

    Dear,
    It may possible that some system files are missing in your device which is related to make a call.
    Here to solve this issue ,you have to perform Factory data reset on your device or you can also go for Sony Customer care.
    Just follow the steps to perform Factory data reset.
    -Go to Settings
    -Privacy
    -Factory Data reset.
    Click on it and follow the procedure.
    Mentioned that all data of Internal memory will loose by factory reset.
    Tacking backup is advicable.

  3. #3
    soundtrack12 soundtrack12 is on a distinguished road
    Join Date
    Jun 2012
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    555

    Re: Unable to make outgoing calls on Sony Ericsson Xperia Ray even though text messaging works properly

    It is due to the call settings which have been disable in the call settings. Go to the call settings and check the outgoing call settings. Click on outgoing box and restart the phone.

  4. #4
    Bond Bond is on a distinguished road
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    Re: Unable to make outgoing calls on Sony Ericsson Xperia Ray even though text messaging works properly

    Sounds like something is wrong with your call settings. You can fix that manually by checking the call settings and make them proper. If you are not able to do that, then just reset your. That will keep the default values in all sections. For reset,
    1. Turn on your phone and go to menu.
    2. Then go to privacy and there find factory reset and go for it. That's it.
    The default values will be set for your phone. Try now making a call and see. I hope it works.

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