1. #1
    Unregistered

    Unable to open Google Play on Samsung Galaxy Grand

    I bought Samsung Galaxy Grand. I want to download many interesting apps from Google Play Store. But the problem is that in the first pace I am not able to open Google Play. Is there anyone with similar situation. Kindly help me in this regards.

  2. #2
    pruthvi111 pruthvi111 is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    As per your query...

    In your device play store is not open..,First play store ill be open if you have internet access means...With internet access its not openings means the problem is in your device only have to uninstall that play store and reset your device once...


    Then only you can able to get back your play store but the process is first go to the Settings>>Privacy>>Factory reset settings...

    But no need to repeat this process because your device ill be slow down...But before doing this procedure you need to move all important data and contacts so sdcard..,


    Scan your device with anti virus software completely and download it from the Google play store...hope you got it..Thank you.,..

  3. #3
    sumitnath sumitnath is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Hi friends.....

    Unable to open Google Play on Samsung Galaxy Grand

    this problem happen follow the steps below---


    -->due to the not install the full version.

    so, open the home page from the device.

    -->click the menu option.

    -->select the setting option.

    -->click the application option.

    -->now open the Google play apps .

    -->uninstall the older version.

    -->reinstall the latest version.

    -->turn off the device & restart it


  4. #4
    shivam shivam is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Dear Friend,
    At first confirm that you are connected to either wireless or cellular networks on your device, and contact your service provider if you aren't connected.
    You may ask for the correct settings for data connection.
    Check your APN settings and if you are using any port, clear it.
    Restart your phone and now try.
    If it doesn't work,
    go to settings,
    click on manage applications,
    click on view all apps,
    click on play store app,
    clear both cache and data,
    restart your phone,
    sign in to playstore with your gmail account and now you will surely be able to open playstore.

    All the best!!!

  5. #5
    and20 and20 is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Well dear if you are unable to open the play store on your device then the best solution for the problem is reset.so you should follow these steps.
    <>first of all go to home screen of your phone.
    <>now you should go to the settings.
    <>in settings you should go to the general setting option.
    <>there you will have an option reset tap on it and confirm that.
    This will reset all your settings and you will not face the problem anymore.thank you

  6. #6
    navita navita is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    to open google play store we need internet connection. If you use wifi then turn on your wifi. And if you use internet data package then turn of your data packet option . To enable data package go to setting -> wireless and network -> mobile network -> turn on packet data.

    If you are already connected with internet then follow these steps :-

    1. go to settings.
    2. Then go to application.
    3. then select manage application.
    4. select Goggle play store.
    5. press clear data

  7. #7
    jazzy.panesar jazzy.panesar is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Dear friend

    first of all note that you need the fast internet
    connection to open the play store. So you should
    be connected with the wifi network or the 3g
    data packet. Then follow:
    1 go to app drawer
    2 then tap on play store
    3 after that tap on search bar
    4 write the name of the app
    5 then install that app

    hope this will help you

  8. #8
    sai charan sai charan is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Hello friend,


    I will help you to solve your problem don't worry just follow as i say.

    1.Firstly go to the main menu of your phone.

    2.Now tap on the option of 'Settings' tab.

    3.And then go to the option of 'Applications' tab.

    4.Which is followed by the option of 'Manage Applications' tab.

    5.Now tap on the option of 'Play store app.

    6.And then go for the option of 'Clear cache/data' tab.

    That's it by following the above mentioned steps your problem will get solved for sure...................

    All the best.....................................

  9. #9
    sohanlal9401 sohanlal9401 is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    You are unable to use google play store in your mobile.
    First check if your device is connected with working internet connection or not.
    As internet connection is needed to run play store and download various apps.
    If you do not have internet connection then you have to call your cellular service provider to on internet connection in your device.
    Now try play store it will run fine.
    If you have problem with app itself then you have to remove/install this play stroe from your device.
    Now you need to download latest version of play store on your device using browser of your mobile.
    Install the latest version successfully and enjoy the fun now.

  10. #10
    dhruv_j dhruv_j is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Follow the following steps as shown below:-
    i)Go to "Menu icon" on your samsung galaxy grand.
    ii)Click on "Setting option".
    iii)Choose "Application option" from it.
    iv)Now tap on "Google play app" & uninstall it.
    v)After that select the lastest version of Google play.
    vi)Download & install it & restart your device.

  11. #11
    C.Selvam C.Selvam is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Hi friend,
    Try to clear the cache memory and uninstall the updates of the Google Play app
    1.Go to the Menu
    2.Tap on the "Settings"
    3.Here tap on the "Applications"
    4.Now tap on "Manage Applications"
    5.Here select the "Google Play" app
    6.Tap "Clear Cache" to clear the cache memory and also tap "Clear Data" to clear the data
    7.Now tap "Uninstall updates" to uninstall the google play updates

    Relaunch the Google Play app and it`ll work for sure

    Thank you!!!

  12. #12
    royal king royal king is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    hello..

    this problem may be occurring because google play is not installed properly..
    some files of google play are missing...
    just follow the listed below steps in order to solve your issue..
    go to menu option..
    then go to settings
    then click on the applications.
    then tap on manage application..
    then from the list select the "google play" app..
    now tap on it and uninstall the app..
    and then you can again download the google play app from the net..
    just reboot your device once before using it..
    i hope you got it..

    thanks..

  13. #13
    Raju22711 Raju22711 is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Maybe your data network is turned in off mode.

    So turn it in on mode.

    Now launch play store.

    If no solution then you need to reinstall it again.

    As this version is not working.

    So uninstall it fully.

    Then launch your phone's browser.

    Now search for google play store in google play store official website.

    Choose the suitable version for your device.

    Download it now properly.

  14. #14
    Rishab goyal Rishab goyal is on a distinguished road
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    Re: Unable to open Google Play on Samsung Galaxy Grand

    Hello sir.

    You have simply follow some of the steps after that you got the solution of your problem:::::::::>>>>>>

    *** First of all go to the main menu in your device

    *** Then go to the setting icon

    *** Then go to the apps setting option

    *** Then go to the manage apps

    *** Here select the Google play

    *** Then tap on the option

    *** Then tap on the update

    *** After that restart your device

    All the best

    Thank you

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